Customer Guide

How to Prepare Before a Cleaner Arrives

Simple steps that help your appointment start on time and finish with better results.

4 min read
Services

Basic vs Regular vs Supreme vs VIP

A quick way to choose the service tier that matches your home and schedule.

5 min read
Trust

What Cleaner Verification Means

Why onboarding, documentation, and profile details matter for cleaner confidence.

3 min read
Safety

Why Bookings Should Stay In-App

Keep messages, payments, updates, and support tied to one protected service record.

4 min read
Home Care

Cleaning Supplies to Ask About

Questions to ask when you care about surfaces, allergies, pets, or preferred products.

4 min read
Support

Using Contact Support the Right Way

What to include when reporting an issue so support can respond with context.

3 min read
Add-ons

Understanding Service Add-Ons

How optional extras affect time, total price, and cleaner preparation.

4 min read
Scheduling

Choosing the Right Time Slot

Tips for selecting appointment times that work for your household and cleaner.

3 min read
Cleaner Tools

How Service Areas Work

Cleaner businesses can define where they operate and when they are open.

4 min read
Health

When to Reschedule a Cleaning

Illness, access issues, or timing conflicts can be handled cleanly in the app.

3 min read
Booking

After Booking Confirmation

What customers and cleaners should expect after an appointment is confirmed.

4 min read
Updates

Cleaner Arrival and Progress

Track accepted, en route, arrived, in progress, and completed service states.

4 min read
Feedback

Using Ratings and Reviews Well

Helpful feedback improves future bookings and cleaner service quality.

3 min read
Kitchens

Keeping Kitchens Cleaner Between Visits

Small daily habits that make professional cleaning more effective.

4 min read
Bathrooms

Bathroom Cleaning Habits That Help

How to reduce buildup and make deep cleaning easier next time.

4 min read
Organization

Organizing Before Deep Cleaning

Clear surfaces, label priorities, and make room for the cleaner to work.

5 min read
Pricing

Why Transparent Pricing Matters

Cleaner pricing, add-ons, discounts, and totals should be visible before booking.

4 min read
Resolution

How Support Issues Are Handled

Learn how service numbers, issue reports, and admin tools support resolution.

4 min read